For this Launch Presale, customers receive a discount for purchasing before production to help with forecasting sizes and colours for the rest of the order. And will be receiving the order in Spring 2024, approximately May.

We all make mistakes! If you wish to change your order, please email hello@theshortlisted.co and we will do our best to change your order before we ship out in spring 2024.

However, we can’t guarantee your order can be changed once it’s been shipped. Once your order is in transit, we are unable to make changes to the address. To see if your order can be re-routed, we recommend getting into contact with the courier directly.

For the VIP Presale, yes! Please use the coupon code.

Otherwise, orders over $300 quality for free shipping and for orders under $300, shipping is calculated at checkout.

We expect you to have the JumpSet in your hands by May
2024. We can hardly wait either!

Scrunchies added on to JumpSet orders will be sent out in Spring 2024.

Single scrunchie orders will be shipped out immediately.

The VIP sale is the highest sale we offer in-season. Beyond this, other tiers will have lower discounts. So better to place your order earlier than later!

It’s part of our strategy to go slow and steady, not to overproduce, and release only products that will serve many purposes instead of releasing many styles that are just so-so. This is how SHORTLISTED approaches sustainability. If you don't see anything you like yet, it would still help with our launch if you purchased a gift card to use in the future!

In that case, we'd love to let you know that gift cards are available for purchase! This way, you can help our brand launch to success while having some cash to go toward future collections.

And we'd also love to keep in touch with you - sign up at the footer or on the home page.

We were offered an opportunity to shoot with Langara College's photography students and only had one week's notice to put together these photos. It's our plan to shoot with a selection of different sized models in the future!

Because we have Flex-fit waistbands and back bodices, the sizes are quite forgiving. Please consult our Size Guide and if you have additional questions, please contact us at hello@theshortlisted.co

We wholeheartedly get it. Sustainable fashion comes at a price. Here's what you do get with our prices: local sourcing and manufacturing, ethical factories, earth-friendly fabrics, less mental load with matching sets, versatility to coordinate with your existing wardrobe, thoughtful design that makes your life easier.

They're made where we're proudly based - in Vancouver, Canada.

Currently we're only planning to have a limited Plus Size range (2X, 3X) available during the Launch Presale - so it's a good time to make sure you get it in your size!

Right now our goal is to explore whether there's demand for Plus Sizes in our products.

If you're interested in our designs but are looking for sizes beyond 3X, please email us at hello@theshortlisted.co to let us know so we can plan for future collections!

Nope! The value of your gift card does not expire.

Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be calculated at checkout.

Only one discount code can be used per order and cannot be combined with other promotions.

No, but this is something we're working on for at least one retail location in Vancouver, Canada.

We all make mistakes! If you wish to change your order, please email hello@theshortlisted.co and we will do our best to change your order.

However, we can’t guarantee your order can be changed once it’s been shipped. Once your order is in transit, we are unable to make changes to the address. To see if your order can be re-routed, we recommend getting into contact with the courier directly.

We got you! Simply email us hello@theshortlisted.co with a picture of the defect or the incorrect item and we will send a replacement right away. We'll send you a return label, so all you need to do is pack it up and drop it off.

We're shipping via Canada Post, and it's hard to say with a rotating strike.

All orders are proudly shipped from Vancouver, Canada.

Not at the moment, but we will be working on this.

Yes, there's a way! If your order to Canada is over $300 in the respective country's currency.

If your order is less than $300, shipping costs vary depending on where you live. You'll see the different rates upon checkout.

*All dates are from purchase date

Within 15 days*
You're welcome to receive a refund on full priced items or request an exchange. Items must be in new condition, unwashed, unworn, and unaltered with both original tags intact.

Final Sale
Items purchased with a discount of more than 20% are final and cannot be refunded or exchanged.

+Exchanges are free. Returns have a $15 flat rate fee to cover shipping and handling.
++If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.

Regular priced items are eligible for return, exchange or store credit.

Discounted items less than 20% are eligible for exchange or store credit at the original value at the time of the sale only.

Discounted items equal to or more than 20% off or items marked as 'final sale' on the product description are FINAL SALE.

If you send back a Final Sale item, we will not able to return it to you.

Please email us at hello@theshortlisted.co to get a Return Authorization Number. Please include your order number in your return so we can identify your package.

Returns will incur the cost of the shipping label deducted from your return, but exchanges and store credit are free.

All duty fees are upon the responsibility of the customer, and we reserve the right to reject a return based on the condition of the product.

For Canadian customers, once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order.

If you are a US customer, we're currently only able to offer exchanges or store credits for any purchases. If you're unsure about sizing, fabric or care, please reach out to us at hello@theshortlisted.co so we can help answer any questions.

Refunds via credit card typically take 10 business days, and are eligible to be
returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your
credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details.

We're happy to help! Please email us at hello@theshortlisted.co and we will get back to you within 48 business hours.